Frequently Asked Questions
Please contact us if our frequently asked questions below do not answer your query.
Is your service legal?
Yes. You will only be prescribed medication once you have received an online consultation with a qualified doctor and your medication will be dispensed from a registered pharmacy. Websites offering direct prescription medications are illegal and should be avoided.
How do I obtain my treatment?
The process is very simple and is described in full in the section headed How we work section of website.
Other websites allow me to purchase my medication immediately, why is your process more complicated?
Our process is actually pretty simple and we give helpful prompts at every stage. The reason that we ask you to undergo a medical consultation first is that we are required to do this by the regulatory authorities in the UK. It is illegal to name and price prescription medications prior to a medical consultation. You would be well advised to avoid any site offering direct prescriptions as they are acting illegally and they could be putting you and others at risk.
How do I know that your doctors and pharmacists are genuine?
We disclose the name of the doctor who signs any prescription issued to you. You can check the doctor’s registration at the General Medical Council website. If you go to the About Us section of this website, there are instructions on how to check our pharmacy's registration details through the Royal Pharmaceutical Society of Great Britain.
Do I need to consult with my own doctor?
For the vast majority of cases the online consultation process is sufficient to make an accurate diagnosis. However, it is always advisable to consult your own doctor before commencing any course of medication. Doctor Chemist will notify your own doctor of any medication prescribed if you make this request at the time of your order.
How do I know that any medication dispensed is genuine?
All medication is dispensed from a UK registered pharmacy which is monitored by the MHRA. Particulars of the registered pharmacy which dispenses your medication are included in the package carrying your medication. You can check the registration details of our pharmacy from the About Us section of the website.
Are there any hidden costs?
No. There are no hidden costs. The prices that we advertise are the prices that you will be charged. We do not charge for the consultation and the cost of delivery is included in the advertised price of the medication.
What is your security policy?
Doctor Chemist is committed to patient privacy and security. All information that you supply to us is protected under doctor/patient privilege. Our online ordering system uses secure encryption technology. All credit card information is submitted with the highest level of security for you protection.
Will the package in which the medication arrives refer to DoctorChemist?
No. All packaging is extremely discreet. There will be no mention of DoctorChemist on the outside and it will be impossible to discern the contents of the package.